Terms of service
Last updated: May 20, 2026
House of Hox operates this website and store, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Throughout the site, the terms “we”, “us” and “our” refer to House of Hox.
By visiting our site and/or purchasing something from us, you engage in our Services and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, policies and notices referenced herein or available by hyperlink.
These Terms apply to all users of the site, including without limitation browsers, customers, merchants, vendors, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the Terms, then you may not access the website or use any Services.
Any new features, tools or functionality added to the current store shall also be subject to these Terms.
We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of changes constitutes acceptance of those changes.
Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and Services to you.
1. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction or that you have given consent for any minor dependents to use this site under your supervision.
You may not use our products or Services for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction through your use of the Services.
You must not transmit any viruses, malicious code, or destructive technologies.
A breach or violation of any of these Terms may result in immediate termination of your access to the Services.
2. General Conditions
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted over various networks and adapted to technical requirements of connecting devices or networks. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission.
Headings used in these Terms are included for convenience only and do not affect interpretation.
3. Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is inaccurate, incomplete or outdated.
The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making without consulting more accurate or complete sources.
We reserve the right to modify the contents of this site at any time without obligation to update any information.
4. Modifications to the Services and Prices
Prices for products and Services are subject to change without notice.
We reserve the right to modify, suspend or discontinue any part of the Services at any time without notice.
We shall not be liable to you or any third party for any modification, suspension, price change or discontinuation of the Services.
5. Products and Services
Certain products or Services may be available exclusively online and may have limited quantities.
All products are subject to availability.
We make every effort to display product colours, textures and imagery as accurately as possible, however we cannot guarantee that your device display will accurately reflect the actual product.
We reserve the right to:
- limit sales by person, region or jurisdiction
- limit quantities of products or Services
- discontinue products at any time
- refuse orders at our discretion
All product descriptions and pricing are subject to change without notice.
We do not guarantee that products, Services or materials obtained through the Services will meet your expectations.
Please review our Refund Policy for further information regarding returns and exchanges.
6. Accuracy of Billing and Account Information
We reserve the right to refuse or cancel any order placed with us.
We may limit or cancel quantities purchased per person, household or order, including orders associated with the same customer account, payment method, billing address or shipping address.
You agree to provide current, complete and accurate purchase and account information for all purchases made through the store.
You agree to promptly update your information, including email address and payment details, to ensure we can complete transactions and communicate with you where necessary.
7. Optional Tools
We may provide access to third-party tools over which we have no control or oversight.
You acknowledge and agree that such tools are provided “as is” and “as available” without warranties or conditions of any kind.
Your use of optional third-party tools is entirely at your own risk and subject to the terms of the relevant third-party providers.
Future features, tools or Services introduced through the website shall also be subject to these Terms.
8. Third-Party Links
Certain content, products or Services available through our website may include materials from third parties.
Third-party links may direct you to websites not affiliated with House of Hox.
We are not responsible for examining or evaluating third-party content, accuracy, policies or practices and we assume no liability for third-party websites, materials, products or Services.
Please review third-party policies carefully before engaging in any transaction.
9. User Comments, Feedback and Submissions
If you submit comments, feedback, creative ideas, suggestions, proposals or other materials to us, you agree that we may use, edit, publish, distribute or otherwise utilise such submissions without restriction.
We are under no obligation to:
- maintain comments in confidence
- provide compensation
- respond to comments
- You agree that your submissions will not violate any rights of third parties or contain unlawful, abusive, defamatory or harmful material.
We may remove content that we determine to be unlawful, offensive or in violation of these Terms.
10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
11. Errors, Inaccuracies and Omissions
Occasionally there may be information on the site containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability.
We reserve the right to correct errors, inaccuracies or omissions and to update or cancel orders if information is inaccurate at any time without prior notice.
We undertake no obligation to update information except as required by applicable law.
12. Prohibited Uses
You are prohibited from using the site or its content:
- for unlawful purposes
- to violate laws or regulations
- to infringe intellectual property rights
- to harass, abuse, defame or discriminate
- to submit false or misleading information
- to upload malicious code or viruses
- to collect personal information of others
- to spam, phish, scrape or crawl
- to interfere with security features of the Services
We reserve the right to terminate your use of the Services for violating prohibited uses.
13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of the Services will be uninterrupted, secure, timely or error-free.
The Services and all products delivered through the Services are provided “as is” and “as available” without warranties or conditions of any kind, whether express or implied.
To the fullest extent permitted by law, House of Hox and its affiliates, employees, contractors, service providers and partners shall not be liable for any direct, indirect, incidental, punitive, special or consequential damages arising from your use of the Services or products purchased through the Services.
Nothing in these Terms excludes liability where such exclusion is prohibited under applicable law.
14. Indemnification
You agree to indemnify and hold harmless House of Hox and its affiliates, directors, employees, contractors, service providers and partners from any claim, demand, liability or expense arising from your breach of these Terms or your violation of any law or rights of a third party.
15. Severability
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the validity of the remaining provisions.
16. Termination
These Terms remain effective unless terminated by either you or us.
We may terminate or suspend access to the Services immediately without notice if we believe you have violated these Terms.
Any obligations or liabilities incurred prior to termination shall survive termination.
17. Entire Agreement
These Terms, together with any policies posted on the site, constitute the entire agreement between you and House of Hox regarding use of the Services and supersede any prior agreements or communications.
Any ambiguities in interpretation shall not be construed against the drafting party.
18. Governing Law
These Terms and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of South Africa.
19. Changes to Terms of Service
We reserve the right to update, modify or replace any part of these Terms by posting updates to our website.
It is your responsibility to review these Terms periodically.
Your continued use of the Services following any changes constitutes acceptance of those changes.
20. Contact Information
Questions about these Terms should be sent to:
Nordinary Creative (Pty) Ltd
Cape Town, South Africa
Level 1 Contributor to B-BBEE