Privacy policy
Last updated: May 20, 2026
House of Hox operates this store and website, including all related information, content, features, tools and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). House of Hox is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and the collection, use, and disclosure of your information as described herein.
2. Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual.
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
- Contact details including your name, billing address, shipping address, phone number, and email address.
- Financial information including payment details, payment confirmations, and transaction information.
- Account information including login credentials, preferences, and account settings.
- Transaction information including items viewed, added to cart, purchased, returned, exchanged, or cancelled.
- Communications including information you provide when contacting us or requesting customer support.
- Device information including browser type, IP address, device identifiers, and network connection information.
- Usage information including how and when you access, browse, or interact with the Services.
Personal information does not include information that has been anonymised or de-identified so that it can no longer reasonably be associated with you.
3. Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, contact us, subscribe to communications, or otherwise interact with the Services.
- Automatically through cookies, pixels, and similar technologies when you use the Services.
- From service providers and partners who support our business operations.
- From third-party platforms or integrations connected to the Services.
4. How We Use Your Personal Information
Depending on how you interact with the Services, we may use your personal information to:
4.1 Provide, Tailor, and Improve the Services
Including to:
- process payments and transactions
- fulfil orders
- arrange shipping and delivery
- facilitate returns and exchanges
- provide customer support
- maintain your account
- personalise your shopping experience
- improve the functionality and performance of the Services
4.2 Marketing and Advertising
Including to:
- send marketing communications by email or other channels where permitted by law
- provide updates, launches, offers, or promotional content
- show relevant advertising on our Services or third-party platforms
- You may unsubscribe from marketing communications at any time.
4.3 Security and Fraud Prevention
Including to:
- authenticate accounts
- detect or investigate fraudulent or unlawful activity
- maintain the security and integrity of the Services
- protect our business, customers, and users
4.4 Legal Reasons
Including to:
- comply with applicable laws and regulations
- respond to lawful requests or legal processes
- enforce our policies and terms
- protect our legal rights
We process personal information where permitted or required by applicable law, including where necessary to fulfil our contract with you, comply with legal obligations, pursue legitimate business interests, or where you have provided consent.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate, improve, and personalise the Services.
These technologies may be used to:
- remember your preferences
- maintain your shopping cart and account session
- analyse website traffic and interactions
- improve functionality and performance
- personalise content and advertising
Third parties, including Shopify and analytics or advertising partners, may also use cookies or similar technologies in connection with the Services.
Most web browsers automatically accept cookies, but you may adjust your browser settings to disable or remove cookies. Please note that disabling cookies may affect certain functionality of the Services.
For more information about Shopify cookies, please visit:
6. How We Disclose Personal Information
We may disclose personal information to third parties for legitimate business purposes, including:
- Shopify and related service providers
- payment processors
- shipping and fulfilment providers
- cloud hosting and IT providers
- analytics providers
- marketing and advertising partners
- customer support providers
- We may also disclose information:
- where required by law
- to comply with legal obligations or lawful requests
- to protect our rights, users, or Services
- in connection with a merger, acquisition, restructuring, or sale of business assets
We do not sell your personal information for monetary compensation.
7. Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information in order to provide and improve the Services.
Information submitted through the Services may be shared with Shopify and third parties located in countries outside your country of residence.
We may also use certain Shopify features, tools, or integrations that incorporate data collected through your interactions with our store and Shopify’s broader platform ecosystem.
To learn more about how Shopify processes personal information, please visit:
8. Third-Party Websites and Links
The Services may contain links to websites or platforms operated by third parties.
We are not responsible for the privacy, security, or practices of third-party websites or services. We encourage you to review their privacy policies and terms independently before providing any information to them.
9. Children’s Data
The Services are not intended for children.
We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us with personal information, please contact us so that we may remove it.
10. Security and Retention of Your Information
We implement reasonable technical and organisational measures to help protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to:
- provide the Services
- comply with legal obligations
- resolve disputes
- enforce agreements and policies
- maintain business and financial records
11. Your Rights and Choices
Depending on your location and applicable law, including the Protection of Personal Information Act (“POPIA”), you may have certain rights regarding your personal information, including the right to:
- access personal information we hold about you
- request correction of inaccurate information
- request deletion of your information
- object to certain processing activities
- withdraw consent where processing is based on consent
- request restriction of processing
- request portability of your information
You may also opt out of marketing communications at any time using the unsubscribe option included in communications or by contacting us directly.
We may need to verify your identity before processing certain requests.
We will not discriminate against you for exercising your rights under applicable privacy laws.
12. International Transfers
Your personal information may be transferred to, stored, or processed in countries outside your country of residence, including countries that may not provide the same level of data protection.
Where required, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page together with the revised “Last updated” date.
14. Contact
For questions about this Privacy Policy or our privacy practices, please contact us at: