Refund policy
Everything we make is created with intention, and with care for the person experiencing it.
Our pieces are handmade to order and, where applicable, made to your measurements.
Our experiences are planned around the people attending, with venues, collaborators and resources arranged in advance.
Our digital work is made available directly to you.
Because of the way we make and share these things, we’re not able to offer returns, exchanges or cancellations once an order or booking has been confirmed.
If you receive an incorrect item, there is a manufacturing fault, or something hasn’t been delivered as it should, please contact us at:
Please include:
- Your order number
- A brief description of the issue
- Clear photographs where applicable
We’ll review the details and guide you through the next steps.
If something changes after you’ve booked an experience, you’re welcome to get in touch.
Where we can, we’ll always try to find a thoughtful solution.
We make things with intention. Thank you for giving us the same consideration.